YES, we welcome orders from all around the world. Payment is accepted in British Sterling (the conversion will automatically be processed by your credit card company at no extra cost to you). Currencies can be displayed in UK Sterling, Euros or US Dollars. For all other currency conversions please go to Currency Converter.
YES, free shipping is available to UK customers, to find out if your order qualifies for free shipping please go to Delivery.
No, we only sell online or over the phone.
No we don't have a minimum. We appreciate your custom whatever your order size.
Make yourself a nice cup of tea and browse around the goodies on our site. For those of you who are new to bag making why not try one of our fab bag/purse making kits, or take a look at our craft blog or our easy free tutorials which include suggested shopping lists? When you find the bits and pieces that you want to buy, place them in your shopping cart as you go, if you are new to the internet carry on reading, you will find further instructions and images on how to do this. When you have finished shopping go to our secure Checkout section where you'll be required to enter your address and payment details.
Shopping on our site is completely safe as your personal information and card details are transferred to us on a private and secure connection. If you prefer to place your order with a person we would be happy to take your order over the phone. Please call (UK) 01273 748944 Mon - Fri (10am - 3pm).
To get a 'Product Description' (which also shows Product Details including: colours, sizes, amounts sold in etc.), 'Shipping' information and 'Reviews' we have created tabs to assist you whilst you are shopping, which look like this:
We are constantly updating the website to make it more customer friendly and easier to use. Some product descriptions may not currently look like this, so please bare with us as we update these. If you cannot find the answer to a question you have, please email or call us.
When purchasing you may see that some products have more than one option to choose from. For instance, as seen in the screenshots below, you may need to choose some or all of the following (colour, size, amounts (this is applicable where a volume discount has been applied)), before you click the 'Add To Cart' button.
Before you purchase your items at 'Checkout' it is a good idea to check you have the correct products in your cart, to do this click onand change or remove products as necessary.
Customer Restock Emails work a treat for ensuring you get first dibs on restocked products. If you come across a product that is currently 'Sold Out', as seen in the screenshot below, type your email address in the space provided and click the 'Send' button. That's all you need to do, when that product is back in stock we email you first, giving you a few hours to get your orders in before we use social media to tell everyone else that the item is restocked. Once we have emailed you, we delete your original email.
Yes, we do offer discounts on bulk/wholesale/trade orders on an individual basis. To make an enquiry please see our Wholesale Page for more information.
If you are presented with the final invoice screen showing an order number after the last stage at checkout, your order has been received by us. Soon after you are presented with the invoice screen you will receive a confirmation of your order by e-mail. If you have a spam filter on your email, you may not receive the confirmation.
No, because we are always adding new goodies to our shop so it would be impossible to keep a catalogue current. All of the lovely things that we sell are on our website.
To enquire about the availability of items please contact us.
To enquire about the status of your order please contact us. Remember to include your order number and your full name, and we'll gladly look up your order information.